OPINION

Certainty Blog
Why Advisers Need Minimum Fees

Why Advisers Need Minimum Fees

Margie contacted me seeking advice. She had an extraordinary business model built upon one of the most fanatical commitment to serve her clients, I've seen.   SERVING THE PUBLIC GOOD For her own reasons, Margie preferred to spend the first few meetings with...

Uplifting Client Fees – Scope changes, best interests and worth.

Uplifting Client Fees – Scope changes, best interests and worth.

What to assume when a good client suddenly goes missing? Trying to arrange needed meetings to finalise new estate plans, a firm’s calls, emails and texts were unanswered. A meeting scheduled for a week back was postponed without a new date being set. The advisory...

Fees for Service or Fees for Access?

Fees for Service or Fees for Access?

Access Price is similar to the fees I pay each year to my golf club. Regardless if I play once a year or multiple times a year, I need to pay this fee to gain access to the club, course and facilities. The access fee does not provide for lessons, special competition...

Team best interests or client best interests?

Team best interests or client best interests?

What kryptonite was to Superman, disrespect is to advice relationships. A few months ago one of my clients engaged a significant advice client. Prior to engaging, I worked with them to assist in the engagement and pricing. The prospect represented the type of advice...

Advising the goal-less?

Advising the goal-less?

Some clients appear to be goal-less. Their response to questions from advisers about their goals or future returns a form of “I’m fine thanks very much for asking” or "I'm quite happy where I am at present". Advisers are often too stumped by such responses and timidly...

Clients kicking ‘own goals’ using Adviser’s tools

Clients kicking ‘own goals’ using Adviser’s tools

Own goals in football are nightmares for footballers. Own goals in financial services however are rarely noticed. An own goal in football occurs due misjudgement, misfortune or freak incident when a player accidentally kicks the ball into their own net creating a goal...

The Greed Factors

The Greed Factors

What do the behaviours of Melissa Caddick, Bernie Madoff, and Sam Henderson have in common? Greed. Justice Kenneth Hayne used the same word when tabling the final report of his Royal Commission into the Banking and Financial Services industries in February 2019....

Advice is more about the complexities in our lives than the goals

Advice is more about the complexities in our lives than the goals

Marketers love a good slogan. Goals-based financial advice is a good example. Advisory firms sometimes differentiate themselves on their goals-based advice capability to understand and identify their advice client's aspirations. Some institutional advisory groups...

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